Information Lifecycle Governance

The ILG platform is about helping multiple user-groups manage their business information throughout its lifecycle – from creation to deletion. It addresses the problems that challenge records management, electronic discovery, compliance, storage optimization and data migration initiatives. We give visibility into data to make informed business decisions and avoid costs and risks to drive more business value from your data.

Role : UX Researcher & Designer

Tools : Illustrator, Keynote, & Invision

Lead design research efforts for 2 product offerings across a 3 product eDiscovery portfolio within a platform for both on-premise, on-cloud and a hybrid model. Worked directly with offering management to align on strategy and integrate actionable research efforts. Provide UX feedback to designers, recognize which parts of UX need research and what can be acted on without validation. Responsible for integrating brand new research approach, and facilitating workshops to build alignment around strategy.

Background

Modern Fortune 500 companies produce an unfathomable amount of information every single day: everything from HR records and financial statements to cat GIFs posted to Slack. Consider the most common form of electronic data created by organizations: email. An average employee at a large company like IBM sends and receives around 50 emails on a normal work day. After just one year of service, this employee would have racked up 13,000 emails. This means that every year a company like IBM sends and receives about 5 billion emails! Storing this data, either on premise or in the cloud is one of the largest expenses most fortune 500 companies face.

While retaining this data is costly, when companies are involved in a lawsuit they must be able to produce evidence when requested. In fact, most industries require that companies retain data for a certain amount of time, regardless of the size.

The focus of StoredIQ for Legal is to give paralegals, attorneys and IT staff the tools they need to discover and produce relevant information when they are facing impending litigation or an internal investigation.

Move From Personas to User Groups

When joining the team, the research that had been conducted was based around a large scope of personas. One of my main goals was to reduce that persona base, and narrow down user-groups for a more targeted approach, using the Jobs-To-Be-Done approach.

 Research

While working on ILG, I had the opportunity to conduct countless types of research studies. One of the most important things I worked on, was synthesizing research that had been conducted prior, and turning those into valuable insights that may have been overlooked.

Wireframes

The last issue I worked on, involved a new concept for visualizing information. I led a 60-min design sprint with the team, to create concepts before feedback sessions and re-iterations.

Current Product

To provide a preview as to the product look and feel, I've included images below.